{"id":12210,"date":"2020-06-07T18:48:57","date_gmt":"2020-06-07T17:48:57","guid":{"rendered":"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/?p=12210"},"modified":"2025-11-24T17:38:14","modified_gmt":"2025-11-24T16:38:14","slug":"les-coulisses-de-1001-innovations-rencontrez-lequipe-logistique","status":"publish","type":"post","link":"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/2020\/06\/07\/les-coulisses-de-1001-innovations-rencontrez-lequipe-logistique\/","title":{"rendered":"Les coulisses de 1001 Innovations : rencontrez l&rsquo;\u00e9quipe logistique"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-12250\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/lineaire-3bis.jpg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\">Les coulisses de 1001 Innovations : rencontrez l&rsquo;\u00e9quipe logistique<\/p>\n<\/div><\/div>\n\n\n\n<p><em>Aujourd&rsquo;hui, nous avions envie de mettre dans la lumi\u00e8re l&rsquo;\u00e9quipe formidable avec laquelle nous travaillons depuis trois ans&nbsp; : AtelierFull. <br>Si vos produits arrivent aussi vite, aussi bien emball\u00e9s et prot\u00e9g\u00e9s, c&rsquo;est gr\u00e2ce \u00e0 eux ! D\u00e9couvrez les coulisses de cette entreprise familiale et tr\u00e8s professionnelle.<\/em><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un partenariat qui repose sur des valeurs communes<br><\/h2>\n\n\n\n<p>Auparavant, nous avions un entrep\u00f4t logistique en r\u00e9gion parisienne mais notre entreprise \u00e9tant situ\u00e9e \u00e0 Tourcoing, il \u00e9tait compliqu\u00e9 de s&rsquo;y rendre fr\u00e9quemment. Nous avons donc cherch\u00e9 une entreprise plus proche g\u00e9ographiquement (AtelierFull est dans le nord de la France) et finalement la proximit\u00e9 s&rsquo;est faite \u00e9galement au niveau des valeurs partag\u00e9es. <strong>Nous sommes toutes deux des structures de taille familiale, anim\u00e9es par la m\u00eame volont\u00e9 de proposer un service irr\u00e9prochable.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00ab\u00a0Des clients, pas des num\u00e9ros de dossiers\u00a0\u00bb<br><\/h3>\n\n\n\n<p>Tout est dit dans cette phrase. C&rsquo;est ainsi que nous concevons la relation client. Et c&rsquo;est autour de cette philosophie commune que nous construisons une relation p\u00e9renne avec l&rsquo;\u00e9quipe d&rsquo;AtelierFull. <strong>Vous avez de v\u00e9ritables interlocuteurs qui ne parlent pas de \u00ab\u00a0process\u00a0\u00bb mais de \u00ab\u00a0client\u00a0\u00bb, de \u00ab\u00a0service\u00a0\u00bb et de \u00ab\u00a0respect des d\u00e9lais\u00a0\u00bb<\/strong>. La relation clients se construit ainsi sur la dur\u00e9e et chaque personne fait l&rsquo;objet d&rsquo;une attention particuli\u00e8re. Les clients sont appel\u00e9s par leur nom et non par leur num\u00e9ro de commandes, c&rsquo;est un d\u00e9tail qui veut dire beaucoup.<br><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Il faut bien comprendre que notre \u00e9quipe de 1001 Innovations se trouve face \u00e0 des g\u00e9ants d&rsquo;Internet et du e-commerce. Pour faire la diff\u00e9rence, il faut proposer un service client de tr\u00e8s grande qualit\u00e9.<br><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">\u00ab\u00a0Tenir ses promesses\u00a0\u00bb<br><\/h3>\n\n\n\n<p>Quand nos clients ach\u00e8tent sur notre site, nous leur faisons une promesse : <strong>celle d&rsquo;une exp\u00e9rience agr\u00e9able, d&rsquo;une confiance m\u00e9rit\u00e9e et de promesse tenue.<\/strong> Et cette promesse client ne peut \u00e9videmment pas \u00eatre respect\u00e9e si l&rsquo;aspect logistique n&rsquo;est pas conforme \u00e0 vos attentes. <br>Ce que vous souhaitez, ch\u00e8re et cher client, c&rsquo;est \u00eatre livr\u00e9.e rapidement et que votre produit arrive en parfait \u00e9tat. Par cons\u00e9quent, <strong>le r\u00f4le de l&rsquo;entrep\u00f4t logistique est fondamental.<\/strong><br><\/p>\n\n\n\n<p>Notre site est not\u00e9 4.80\/5 sur trusted shops (c&rsquo;est une note suffisamment exceptionnelle pour nous autoriser \u00e0 la mettre en avant&nbsp;\u263a\ufe0f), et la livraison (donc la logistique) est tr\u00e8s bien not\u00e9e ! <br><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/unnamed.png\" alt=\"Notation de notre site sur trusted shops\" class=\"wp-image-12215\"\/><figcaption class=\"wp-element-caption\">Notation du site 1001 Innovations sur Trusted Shops<br>La livraison est au top \ud83d\udc4d\ud83c\udffc<br><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Une \u00e9quipe s\u00e9rieuse et \u00ab\u00a0bosseuse\u00a0\u00bb<br><\/h3>\n\n\n\n<p>Et voici notre super \u00e9quipe : <\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12268\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/4-1.jpg\" alt=\"\" class=\"wp-image-12268\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12235\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/2.jpg\" alt=\"\" class=\"wp-image-12235\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12236\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/3.jpg\" alt=\"\" class=\"wp-image-12236\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12238\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/5.jpg\" alt=\"\" class=\"wp-image-12238\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12239\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/6.jpg\" alt=\"\" class=\"wp-image-12239\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12245\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/7-1.jpg\" alt=\"\" class=\"wp-image-12245\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-id=\"12285\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/1-3.jpg\" alt=\"\" class=\"wp-image-12285\"\/><\/figure>\n<\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laurence, notre fan de chiens,<\/li>\n\n\n\n<li>Fr\u00e9d\u00e9rique qui sursaute quand on lui parle car elle est toujours tr\u00e8s concentr\u00e9e dans son travail,<\/li>\n\n\n\n<li>Catherine, notre Belge du service, donc qui aime les frites et la bi\u00e8re \ud83d\ude09<\/li>\n\n\n\n<li>Martine, notre super mamie \u00e9nergique,<br><\/li>\n\n\n\n<li> Cathy, pleine d&rsquo;\u00e9nergie, madame \u00ab\u00a0Fautque\u00e7aavance\u00a0\u00bb,<\/li>\n\n\n\n<li>V\u00e9ronique, pleinement investie, elle se d\u00e9voue corps et \u00e2me pour que les colis arrivent \u00e0 nos clients en temps et en heure, et g\u00e8re les r\u00e9clamations transporteurs (qui n&rsquo;\u00e9taient pas rares en p\u00e9riode COVID &#8230;)<\/li>\n\n\n\n<li> Tedy, 20 ans, le jeune de la bande, monsieur casquette l&rsquo;\u00e9t\u00e9 et monsieur bonnet l&rsquo;hiver, toujours pr\u00eat \u00e0 rigoler et \u00e0 taquiner les autres,<\/li>\n\n\n\n<li>Bruno, le big boss,<\/li>\n\n\n\n<li>Nico, le mari de Cathy, il va vite, tr\u00e8s vite, il s&rsquo;occupe de r\u00e9ceptionner les marchandises \u00e0 l&rsquo;entrep\u00f4t,<\/li>\n\n\n\n<li>Gwendoline, l&rsquo;as de la pr\u00e9paration des colis,<br><\/li>\n\n\n\n<li>Julie, la derni\u00e8re arriv\u00e9e dans l&rsquo;\u00e9quipe, 21 ans, qui s&rsquo;est tr\u00e8s rapidement int\u00e9gr\u00e9e \u00e0 l&rsquo;\u00e9quipe.<\/li>\n<\/ul>\n\n\n\n<p>Une v\u00e9ritable petite famille o\u00f9 toutes les tranches d&rsquo;\u00e2ge se c\u00f4toient pour un partage d&rsquo;exp\u00e9riences et de connaissances.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Logistique et COVID-19 : un cocktail qui ne fait pas bon m\u00e9nage<br><\/h2>\n\n\n\n<p>\u00c9videmment, comme de nombreuses entreprises, le COVID-19 a impact\u00e9 l&rsquo;organisation de nos \u00e9quipes mais nous avons su nous adapter et nous montrer r\u00e9silients durant cette p\u00e9riode complexe.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">L&rsquo;impuissance face aux difficult\u00e9s de transport<br><\/h3>\n\n\n\n<p>C&rsquo;est la facette du m\u00e9tier qui a \u00e9t\u00e9 particuli\u00e8rement complexe \u00e0 g\u00e9rer pour notre logistique. En effet, lorsque le confinement a d\u00e9but\u00e9,&nbsp; Mondial Relay s&rsquo;est presque imm\u00e9diatement arr\u00eat\u00e9. C&rsquo;\u00e9tait logique puisque le syst\u00e8me de distribution est enti\u00e8rement fond\u00e9 sur un r\u00e9seau de magasins qui ont, de facto, ferm\u00e9 du jour au lendemain.<br>La Poste, avec Colissimo, a r\u00e9organis\u00e9 ses collectes et n&rsquo;est donc plus pass\u00e9e chez les clients que les mercredis, jeudis et vendredis. C&rsquo;\u00e9tait une d\u00e9cision nationale, il a fallu composer avec&#8230;<br>Chronopost a \u00e9t\u00e9 d\u00e9bord\u00e9 et a d\u00fb aussi, de leur c\u00f4t\u00e9, composer avec des contraintes de r\u00e9organisation.<\/p>\n\n\n\n<p>Nos transporteurs ont rattrap\u00e9 la plus grande partie de leur retard \u00e0 pr\u00e9sent, et le plus dur est sans doute derni\u00e8re nous.<br><br>Heureusement les clients ont \u00e9t\u00e9 tr\u00e8s compr\u00e9hensifs et ont accept\u00e9 d&rsquo;attendre leurs livraisons plus longtemps que d&rsquo;habitude. Merci \u00e0 eux \ud83d\ude09<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">La mise en place des mesures de pr\u00e9vention<br><\/h3>\n\n\n\n<p>L&rsquo;ensemble de l&rsquo;\u00e9quipe a assur\u00e9 les pr\u00e9parations (et ce tous les jours, sans exception) pendant cette p\u00e9riode compliqu\u00e9e. Mais d\u00e9sormais, l&rsquo;\u00e9quipe :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>maintient des distances de s\u00e9curit\u00e9 suffisantes : les passages dans les all\u00e9es de stockage sont donc organis\u00e9s, les espaces de pr\u00e9paration sont d\u00e9sormais \u00e9loign\u00e9s.<br><\/li>\n\n\n\n<li>met en place des gestes barri\u00e8res avec port du masque et lavages r\u00e9p\u00e9t\u00e9s des mains&#8230;<br><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/wp-content\/uploads\/2020\/06\/Corona-2bis.jpg\" alt=\"\" class=\"wp-image-12249\"\/><\/figure>\n\n\n\n<p><em>Vous pourrez donc \u00e0 pr\u00e9sent mettre des visages derri\u00e8re chaque colis re\u00e7u. Merci de votre fid\u00e9lit\u00e9, en achetant sur notre site, vous participez \u00e0 la vie de deux petites entreprises fran\u00e7aises !<\/em><\/p>\n\n\n\n<p>Et merci \u00e0 <a rel=\"noreferrer noopener\" aria-label=\"Et merci \u00e0 Atelier Full !\n (ouverture dans un nouvel onglet)\" href=\"http:\/\/www.atelierfull.com\/fr\/\" target=\"_blank\">AtelierFull !<\/a><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mettre des visages derri\u00e8re un colis..D\u00e9couvrez l&rsquo;\u00e9quipe logistique qui vous permet de recevoir vos produits si rapidement et si bien emball\u00e9s !<\/p>\n","protected":false},"author":21,"featured_media":13713,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[20,23,4,21,22],"tags":[],"class_list":["post-12210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bien-etre","category-eco-attitude","category-loisirs-high-tech","category-maison","category-sport-plein-air"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Les coulisses de 1001 Innovations : rencontrez l&#039;\u00e9quipe logistique -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1001innovations.com\/nouvelles-de-linnovation\/2020\/06\/07\/les-coulisses-de-1001-innovations-rencontrez-lequipe-logistique\/\" 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